We're continuously updating our frequently asked questions with information. If you don’t see the question or answer you’re looking for in our list of questions below, feel free to reach out at hello@maialyra.com
Warranty, Repair & Insurance
Do you offer a warranty on your jewelry?
Yes. MAIA + LYRA offers a one year craftsmanship warranty on all fine jewelry purchased directly through our studio.
This warranty covers manufacturing defects related to the setting or construction of the piece under normal wear. If a craftsmanship issue arises, we will repair the item at no cost to you.
What does the one year craftsmanship warranty include?
Our warranty includes prong tightening, stone re-setting and other repairs related to craftsmanship issues. All repairs are assessed on a case-by-case basis to ensure the integrity of the piece.
What is not covered under the warranty?
The following are not covered under our warranty: Normal wear and tear (scratches, dents, thinning of metal over time), loss, theft, or damage or loss to the center stone or accent stones, damage caused by accidental impact, misuse, improper care, or third-party alterations, repairs needed due to resizing performed by another jeweler, tarnishing or discoloration caused by chemicals, lotions, or harsh environments.
Do you recommend insuring my jewelry?
Yes — we strongly recommend insuring your jewelry immediately after purchase.
Insurance protects your piece in the event of stone loss, theft, or irreparable damage, which are not covered under our warranty. Many clients choose to insure through companies such as Jewelers Mutual or by adding the piece to their homeowner’s or renter’s insurance policy.
Diamonds & Gemstones
Are your natural diamonds conflict free and ethically sourced?
While most natural diamonds on the market today are technically compliant with the Kimberley Process Certification Scheme (KPCS), the UN-backed system created to prevent the trade of conflict diamonds, the KPCS has important limitations.
Many diamonds are still sold in mixed-origin lots, which means stones from multiple countries are combined and redistributed without individual provenance. Even when a parcel is labeled “conflict-free,” the specific mine or country of origin often isn’t documented, and the KPCS does not address broader ethical issues such as labor practices, environmental impact, or community welfare.
We believe in a more transparent approach to sourcing. Whenever a diamond is accompanied by verified mine-to-market documentation, its origin is clearly disclosed. When a diamond’s origin is unknown, as is common within the global natural diamond supply, we state that openly as well. As for our smaller (melee) natural diamonds, the exact geographic origin is unknown, unless specifically stated, as they are sourced through established global supply channels where full traceability is not always possible. This approach allows us to offer a thoughtfully curated range of ethically sourced, responsibly vetted stones across varying budgets, including more accessible options where documented origin is unavailable.
Our priority is honest communication: whether a diamond’s origin is traceable or not, we will always tell you exactly what we know so you can choose the stone that aligns with your values.
What’s the difference between natural and lab-grown diamonds?
Natural and lab-grown diamonds are chemically and visually identical: both are real diamonds made of pure carbon. The main difference lies in their formation. Natural diamonds form over billions of years deep within the Earth, while lab-grown diamonds are created using advanced technology that replicates those same conditions in a controlled environment.
At MAIA & LYRA, we offer both options: naturally formed diamonds for those who value geological rarity, and lab-grown diamonds for couples who prefer sustainability, traceability, or a larger stone within the same budget.
Are lab-grown diamonds sustainable?
Lab-grown diamonds generally have a lower environmental impact because they don’t require large-scale mining, and many are produced using energy-efficient methods. Some lab diamonds — including SCS-007 certified stones — go a step further by meeting strict standards for traceability, climate neutrality, and responsible manufacturing.
We do our very best to select lab-grown diamonds from trusted partners who prioritize sustainability, transparency, and ethical production with an SCS certification so you know your stone aligns with your values.
Does a lab-grown diamond hold its value?
Lab-grown diamonds offer incredible beauty, brilliance and size for the price, but they typically have a lower long-term resale value compared to natural diamonds. Many couples choose lab-grown stones because they prioritize affordablility and carat size without compromising quality.
We encourage clients to choose the diamond that best reflects their priorities: natural diamonds for geological rarity and traditional value, or lab-grown diamonds for modern ethics and budget-friendly luxury. There’s no “right” choice: just the one that fits your love story.
Do you work with moissanite?
Moissanite has a unique origin story. First discovered in 1893 within a meteor crater by scientist Henri Moissan, natural moissanite is exceptionally rare and not available in quantities suitable for jewelry production. As a result, all moissanite used in fine jewelry today is lab-created, allowing its optical properties and durability to be reliably replicated.
At MAIA + LYRA, moissanite may be offered by request for made-to-order or bespoke designs. While our primary focus remains on natural gemstones and natural or lab diamonds, we understand that moissanite holds meaning for some clients and are happy to accommodate thoughtful requests when aligned with the design.
Do you work with gemstones?
Yes. We work with natural gemstones only, carefully selected for their character, rarity, and individuality. We do not offer lab-grown gemstones, as we are drawn to the organic variations and timeless beauty found naturally in gemstones.
Shipping & Returns
When will my order be processed?
Unless specifically stated on the product listing that a piece is ready to ship, all pieces are made to order which take a minimum of 4 weeks. Please reference the product page for actual processing times as they range from 3 to 8 weeks.
What shipping carriers do you use?
MAIA + LYRA ships using trusted carriers to ensure the safe and secure delivery of fine jewelry. UPS is our primary carrier for all engagement rings and wedding rings, as it offers enhanced tracking reliability and secure delivery standards for high-value pieces. FedEx may also be available as a shipping option at checkout.
For added protection, any fine jewelry order over $500 that selects USPS at checkout is automatically upgraded to UPS shipping at no additional cost. This ensures every MAIA + LYRA piece is delivered with the level of care, tracking, and security it deserves.
All shipments over $500 also include signature release, and every order is fully insured while in transit.
What happens if my order is lost in transit?
All MAIA + LYRA orders are fully insured while in transit. Packages valued over $500 are shipped with signature confirmation for added security. We are proud to share that MAIA + LYRA has an excellent delivery history, with the vast majority of orders arriving safely and on time to their recipients.
In the rare event that a package is lost during transit, MAIA + LYRA will file and manage the insurance claim directly with the carrier on your behalf. Once an order has shipped, responsibility transfers to the carrier. MAIA + LYRA is not responsible for packages marked as delivered by the carrier, including situations where a package is reported as delivered but not received. We are also not responsible for delays caused by shipping providers or delivery issues resulting from incorrect address information provided at checkout.
Any shipping concerns must be reported within a reasonable timeframe so we can promptly assist with the claims process.
Can I return my fine jewelry piece?
Unless a piece is explicitly marked Ready to Ship, all MAIA + LYRA jewelry is made to order and is therefore non-returnable. Returns, exchanges, and store credit are not offered on made-to-order pieces. Ready to Ship items are final sale only when marked as such. If you experience an issue with your ring, please contact us at hello@maialyra.com, and our team will be happy to assist.
How can I track my order?
Once your order ships out, you'll receiving a shipping confirmation with your tracking number via email.
Do you ship internationally?
We currently ship within the United States, Canada, and Mexico only.
Can I change my delivery address?
Email us at hello@maialyra.com immediately if you need to change or correct your shipping address.
Financing
Do you offer financing?
Yes. We offer financing through Shop Pay and Klarna at checkout. These options allow you to split your purchase into manageable payments while still receiving the same craftsmanship and care that goes into every MAIA + LYRA piece.
Availability, payment plans, and terms are determined by Shop Pay and Klarna at checkout. Financing options are subject to approval and provided directly through our payment partners.
What payment methods do you accept?
We accept all major credit cards, debit cards as well as Shop Pay.
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Size Guide
Need to know your size for your dream ring? Email us and we'll send you a complimentary sizing kit.
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Care Instructions
Make your design last by taking good care of it! Use a gem cleaner or dish soap and a soft bristle scrub every two weeks to keep your design clean and dirt free.
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Personalized Jewelry
Want to create something personal and custom to you? Check out our bespoke services that we offer. We're ready to make your one of a kind piece.