Shipping

Processing Times

Each piece is carefully prepared before it leaves our Denver studio.

• Ready to Wear pieces typically ship within 3–5 business days.

• Made to Order pieces require a minimum of 4 weeks to complete before shipment.

• Bespoke commissions follow the production timeline outlined during your design process.

Once your order has shipped, transit times typically range from 2–10 business days, depending on your location.

Shipping Methods

Orders are shipped from Denver, Colorado using UPS, USPS, or DHL for international destinations.

Every order over $500 USD is shipped fully insured and includes signature confirmation upon delivery for added security.

You will receive tracking information as soon as your order has been dispatched.

Returns

Our Policy

Due to the handcrafted nature of fine jewelry, all Made to Order, Bespoke, customized, and personalized pieces are final sale.

Ready to Wear pieces may be returned within 7 days of confirmed delivery, provided they are returned in their original, unworn condition with all original packaging.

Returns that show signs of wear, resizing, alteration, damage, or missing packaging cannot be accepted.

To request a return, please email hello@maialyra.com within 7 days of delivery. Returns must be approved prior to shipment. Any packages sent without prior authorization will be refused.

Sample Sale items are final sale and are not eligible for return.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your piece arrives damaged, defective, or if you received the incorrect item, please contact us within 48 hours of delivery at hello@maialyra.com with photographs of the item and its packaging so we can evaluate the issue and resolve it promptly.

If damage occurs during shipping or there is a manufacturing defect covered under our craftsmanship warranty, we will repair, replace, or otherwise make things right at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund:

• Made to Order jewelry

• Bespoke and custom designs

• Personalized or engraved pieces

• Stone Vault purchases

• Sample Sale items

• Gift cards

Exchanges

At this time, we do not offer direct exchanges.

If your Ready to Wear return is approved, you are welcome to place a new order for a different piece once your refund has been processed.

Refunds

Once your approved return has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to your original payment method. Please note that your financial institution may require additional processing time before the refund appears on your statement.

Original shipping charges are non-refundable.