Yes. MAIA + LYRA offers a one year craftsmanship warranty on all fine jewelry purchased directly through our studio.

This warranty covers manufacturing defects related to the setting or construction of the piece under normal wear. If a craftsmanship issue arises, we will repair the item at no cost to you.

Our warranty includes prong tightening, stone re-setting and other repairs related to craftsmanship issues. All repairs are assessed on a case-by-case basis to ensure the integrity of the piece.

We are happy to work with heirloom or client-provided stones on a case-by-case basis, exclusively for natural diamonds and natural gemstones. At this time, we are unable to accept lab-grown stone types for reset or redesign projects.

For bespoke designs, we often prefer sourcing stones directly through our trusted suppliers to ensure the final piece fully aligns with the MAIA + LYRA vision and craftsmanship standards.

While almost all natural diamonds on the market today are technically compliant with the Kimberley Process Certification Scheme (KPCS), the UN-backed system created to prevent the trade of conflict diamonds, the KPCS has important limitations.

Many diamonds are still sold in mixed-origin lots, which means stones from multiple countries are combined and redistributed without individual provenance. Even when a parcel is labeled “conflict-free,” the specific mine or country of origin often isn’t documented, and the KPCS does not address broader ethical issues such as labor practices, environmental impact, or community welfare.

We believe in a more transparent approach to sourcing. Whenever a diamond is accompanied by verified mine-to-market documentation, its origin is clearly disclosed. When a diamond’s origin is unknown, as is common within the global natural diamond supply, we state that openly as well.

As for our smaller (melee) natural diamonds, the exact geographic origin is unknown, unless specifically stated, as they are sourced through established global supply channels where full traceability is not always possible. This approach allows us to offer a thoughtfully curated range of ethically sourced, responsibly vetted stones across varying budgets, including more accessible options where documented origin is unavailable.

Our priority is honest communication: whether a diamond’s origin is traceable or not, we will always tell you exactly what we know so you can choose the stone that aligns with your values.

Melee diamonds, lab or natural, are never issued individual certifications. This is standard across the fine jewelry industry as accent lab grown (or natural) diamonds of this scale are supplied in parcels rather than as individually documented stones.

Natural and lab-grown diamonds are chemically and visually identical: both are real diamonds made of pure carbon. The main difference lies in their formation. Natural diamonds form over billions of years deep within the Earth, while lab-grown diamonds are created using advanced technology that replicates those same conditions in a controlled environment.

At MAIA & LYRA, we offer both options: naturally formed diamonds for those who value geological rarity, and lab-grown diamonds for couples who prefer sustainability, traceability, or a larger stone within the same budget.

Designs that feature the M&L maker’s mark are individually designed in-house and reflect our original design work. This signature serves as a small symbol of authenticity and craftsmanship, connecting the piece directly to its design origin.

Our maker's mark has received an upgrade in the middle of 2026, which features a snowdrop flower along with M and L stamped on each side. Our older makers mark features a crescent moon with two cat ears (which still marks authenticity of the piece).

Only a small number of designs in our collection carry the maker’s mark of the U.S. based casting house we partner with, as we selectively offer pieces that align closely with the M&L design aesthetic and vision. These marks indicate the trusted origin of the piece and are standard within fine jewelry production.

We primarily work with solid gold and offer the following karat grades: 10K, 14K, 18K and 22K. For gold colors, we work with yellow gold, white gold, rose gold, and euro yellow.

We also work with platinum by request.

All of our solid gold jewelry pieces are hallmarked for authenticity with 14K, which is the industry hallmark & certification confirming gold purity. For other solid gold such as 10K, 18K or 22K, they are hallmarked with the matching karat grade. For platinum, piece will feature a PLAT mark.

Unless specifically stated on the product listing that a piece is ready to ship, all pieces are made to order which take a minimum of 4 weeks. Please reference the product page for actual processing times as they range from 3 to 8 weeks.

Once your order ships out, you'll receiving a shipping confirmation with your tracking number via email.

All MAIA + LYRA orders are fully insured while in transit. Packages valued over $500 are shipped with signature confirmation for added security. We are proud to share that MAIA + LYRA has an excellent delivery history, with the vast majority of orders arriving safely and on time to their recipients.

In the rare event that a package is lost during transit, MAIA + LYRA will file and manage the insurance claim directly with the carrier on your behalf. Once an order has shipped, responsibility transfers to the carrier. MAIA + LYRA is not responsible for packages marked as delivered by the carrier, including situations where a package is reported as delivered but not received. We are also not responsible for delays caused by shipping providers or delivery issues resulting from incorrect address information provided at checkout.

Any shipping concerns must be reported within a reasonable timeframe so we can promptly assist with the claims process.

MAIA + LYRA ships using trusted carriers to ensure the safe and secure delivery of fine jewelry. UPS is our domestic primary carrier for all engagement rings and wedding rings, as it offers enhanced tracking reliability and secure delivery standards for high-value pieces. FedEx and DHL are available as an international shipping option at checkout.

For added protection, any fine jewelry domestic order over $500 that selects USPS at checkout is automatically upgraded to UPS shipping at no additional cost. This ensures every MAIA + LYRA piece is delivered with the level of care, tracking, and security it deserves.

All shipments over $500 also include signature release, and every order is fully insured while in transit.

Yes. We offer financing through Shop Pay and Klarna at checkout. These options allow you to split your purchase into manageable payments while still receiving the same craftsmanship and care that goes into every MAIA + LYRA piece. Availability, payment plans, and terms are determined by Shop Pay and Klarna at checkout. Financing options are subject to approval and provided directly through our payment partners.